Terms & Conditions

1. Agreement and acceptance

These Terms and Conditions (“Terms”) govern access to and use of the Distinct Infotech Solutions website, digital properties, software products, platforms, APIs, documentation, and related services (collectively, the “Services”), except where a separate written agreement applies.

“Distinct Infotech Solutions”, “Distinct”, “DIS”, “we”, “us” or “our” refers to the relevant Distinct Infotech Solutions entity providing the applicable website or Service. “You” or “Customer” refers to the individual or organisation accessing or using the Services.

By accessing this website, submitting an enquiry, using an account, integrating with an API, or using a Service, you acknowledge that you have read and understood these Terms and agree to comply with them. If you do not agree, do not use the relevant Service.

If you accept these Terms on behalf of a company or other organisation, you confirm that you are authorised to bind that organisation.

2. About the company

Distinct Infotech Solutions provides software and technology solutions, including systems designed for money exchange, remittance, financial services, digital channels, integrations, and related business operations. The specific products, features, deliverables, and support commitments available to a Customer depend on the applicable proposal, order form, statement of work, licence, or signed agreement.

Company contact and location details currently available from the company profile are listed below. The contracting legal entity and its registered address should be confirmed in the relevant customer agreement.

3. Website and service scope

Website content is provided for general information about the company and its offerings. Descriptions, illustrations, feature lists, demonstrations, roadmaps, and other materials may be indicative and may not represent the configuration, availability, or functionality supplied under a particular Customer agreement.

Software and implementation services may include, depending on the relevant agreement:

• Software licences, platform access, and product configuration.
• Implementation, integration, migration, customisation, and deployment assistance.
• API access, technical documentation, training, maintenance, and support.
• Updates, enhancements, and other agreed professional services.

The scope, service levels, delivery dates, acceptance criteria, support hours, fees, and permitted environments will be set out in the applicable written agreement. If that agreement conflicts with these Terms, the signed agreement will prevail for the relevant Services to the extent of the conflict.

4. Accounts, credentials, and access

Some Services may require an account, credentials, API keys, access tokens, or other authentication mechanisms. You must provide accurate information and keep account details current.

• Protect credentials and restrict access to authorised personnel.
• Do not share individual credentials where separate user accounts are available.
• Notify us promptly if you suspect unauthorised access, credential compromise, or a security incident involving a Service.
• You are responsible for activity carried out through your accounts and credentials, except to the extent caused by our breach or as otherwise provided by applicable law or a signed agreement.
• Do not bypass authentication, access controls, usage limits, or security restrictions.

We may use reasonable measures to verify access rights and protect the Services. Access permissions may be limited according to the Customer’s subscription, licence, role, or agreement.

5. Acceptable use

You may use the Services only for lawful purposes and in accordance with these Terms, applicable documentation, and your agreement with us. You must not:

• Use a Service in breach of applicable law, regulation, court order, or third-party rights.
• Attempt unauthorised access to systems, accounts, networks, data, or environments.
• Introduce malware or conduct activities intended to disrupt, damage, overload, or impair a Service.
• Probe, scan, or test system vulnerabilities without prior written authorisation.
• Reverse engineer, decompile, or disassemble software, except where such restriction is prohibited by applicable law.
• Copy, resell, lease, sublicense, or commercially exploit a Service beyond the rights granted under the applicable licence or agreement.
• Use automated scraping or harvesting tools to extract website content without our written permission.
• Submit unlawful, misleading, infringing, or malicious content or data.
• Use the Services to facilitate fraud, money laundering, sanctions evasion, or other prohibited activity.
• Interfere with another customer’s access or attempt to circumvent API rate limits or usage restrictions.

We may investigate suspected misuse and take proportionate action to protect the Services, Customers, and third parties.

6. Customer responsibilities

The Customer is responsible for its business operations and for determining whether a Service is suitable for its intended use. Unless a written agreement expressly states otherwise, the Customer must:

• Provide accurate requirements, information, approvals, test data, and access reasonably needed for delivery.
• Maintain appropriate devices, networks, environments, backups, and security controls under its control.
• Ensure it has the rights and lawful basis required to provide data to us and to use that data through the Services.
• Review and approve business rules, configurations, transaction limits, user permissions, and production releases before use.
• Train and manage its users and comply with applicable financial, consumer, privacy, security, and industry requirements.
• Maintain any required licences, consents, registrations, and permissions for its own products and operations.

Unless expressly included in the relevant agreement, we do not act as the Customer’s bank, payment service provider, legal adviser, auditor, or regulatory representative.

7. Intellectual property

Unless otherwise agreed in writing, the company and its licensors retain all rights, title, and interest in the Services, software, source code, designs, user interfaces, documentation, trademarks, logos, methods, and related intellectual property.

Subject to payment of applicable fees and compliance with the relevant agreement, we grant the Customer only the limited licence or access rights expressly set out in that agreement. No ownership is transferred by providing access to a Service.

The Customer retains ownership of its data, materials, and intellectual property. The Customer grants us a limited right to process and use those materials only as reasonably necessary to provide, secure, support, and improve the contracted Services, and as otherwise permitted by the relevant agreement or law.

You may not use the company name, logo, product names, or branding in a way that suggests endorsement or creates confusion without prior written permission. Any feedback or suggestions you voluntarily provide may be used by us to improve our offerings, without restricting rights expressly agreed in writing.

8. Confidentiality

Each party may receive non-public business, technical, financial, operational, security, or customer information from the other party (“Confidential Information”). The receiving party must protect such information using reasonable care, use it only for the purpose for which it was disclosed, and disclose it only to personnel or advisers who need to know it and are bound by appropriate confidentiality obligations.

Confidential Information does not include information that the receiving party can demonstrate is publicly available without breach, was lawfully known before disclosure, was independently developed, or was lawfully received from a third party without a duty of confidentiality.

A party may disclose Confidential Information where required by law or a competent authority, to the extent legally permitted and, where appropriate, after giving the other party notice. Any additional confidentiality obligations in a non-disclosure agreement or Customer contract will continue to apply.

9. Privacy, personal data, and security

Personal data handled through the website or Services must be processed in accordance with applicable data-protection law and any applicable privacy notice or data-processing agreement. The exact roles of the parties, processing instructions, retention periods, international transfers, and security commitments should be defined in the applicable documents.

Where we process personal data on behalf of a Customer, the Customer is responsible for ensuring that it has an appropriate lawful basis and has provided required notices and obtained required permissions. We will process such data according to the applicable agreement and documented instructions, subject to law.

We may implement technical and organisational safeguards appropriate to the Services. No method of transmission or storage can be guaranteed to be completely secure. Each party must promptly notify the other of a relevant security incident in accordance with its contractual and legal obligations.

This section does not replace a dedicated Privacy Policy, cookie notice, or data-processing agreement. Those documents should be published or executed where applicable.

10. Third-party services and integrations

The Services may connect with or rely on third-party software, banks, payment networks, messaging providers, identity services, cloud infrastructure, or other external systems. Such services may be governed by separate terms and may be controlled by their respective providers.

Unless expressly agreed in writing, we do not control third-party services and are not responsible for their independent acts, omissions, availability, content, or policy changes. Integration functionality depends on the relevant provider, credentials, interface specifications, permissions, and operational conditions.

The Customer must obtain any required third-party licences and authorisations and comply with the provider’s terms. We will remain responsible for obligations expressly assigned to us under the applicable Customer agreement.

11. Availability, maintenance, and changes

We aim to operate and maintain the Services with reasonable care. However, uninterrupted or error-free availability is not guaranteed unless an applicable service-level agreement expressly provides otherwise.

Access may be temporarily unavailable due to maintenance, upgrades, security measures, infrastructure issues, third-party outages, connectivity failures, force majeure events, or circumstances beyond our reasonable control. Where reasonably practicable, we will provide notice of planned maintenance through agreed channels.

We may update website content, documentation, or features over time. Material changes to licensed functionality, support, or contracted deliverables will be handled in accordance with the applicable agreement.

12. Fees, taxes, and commercial terms

Fees, billing cycles, payment deadlines, applicable taxes, renewal terms, and any usage-based charges will be specified in the relevant proposal, order form, invoice, or signed agreement. No fee is created solely by viewing this website.

Unless the applicable agreement states otherwise, invoices are payable in the currency and within the period stated on the invoice or agreement. Disputed amounts should be raised promptly with reasonable supporting detail, and undisputed amounts remain payable according to the agreed terms.

Any suspension for non-payment, price adjustment, refund, renewal, or cancellation will be governed by the relevant agreement and applicable law.

13. Warranties and disclaimers

Website content is provided for general informational purposes. While we take reasonable steps to maintain useful and accurate information, we do not warrant that all website content is complete, current, or free from errors.

Any product warranty, acceptance commitment, support obligation, or service-level commitment will be limited to what is expressly stated in the applicable written agreement. Except for warranties that cannot lawfully be excluded, the website and any materials made available without a separate commitment are provided on an “as available” basis.

Nothing in these Terms excludes or limits a warranty, right, or remedy that cannot be excluded or limited under applicable law.

14. Limitation of liability

To the maximum extent permitted by applicable law, neither party will be liable to the other for indirect, incidental, special, exemplary, punitive, or consequential loss, or for loss of profits, revenue, business opportunity, goodwill, or data, arising out of the website or Services, where such exclusions are legally enforceable.

Subject to applicable law, the total liability of either party will be determined by the limitation of liability, exclusions, and any carve-outs in the relevant signed agreement. If no separate agreement applies, liability will be limited only to the extent permitted by applicable law.

Nothing in these Terms limits liability where such limitation is prohibited by law, or overrides any mandatory rights or remedies. Any agreed liability cap and exceptions should be expressly reviewed and set in the Customer contract.

15. Indemnification

To the extent permitted by law and specified in the applicable agreement, each party will be responsible for claims arising from its own breach of contract, unlawful conduct, or infringement of third-party rights. Any duty to defend, indemnify, or reimburse the other party—including the process for notice, control of defence, and settlement—will be governed by the relevant written agreement.

Nothing in this section creates an indemnity that is not otherwise enforceable under applicable law or expressly agreed in writing.

16. Suspension and termination

Termination, renewal, data export, transition assistance, and post-termination obligations for contracted Services are governed by the applicable agreement.

We may restrict or suspend access to the extent reasonably necessary where we believe that continued access creates a security risk, violates these Terms or applicable law, infringes another party’s rights, or could materially harm the Services or other users. Where reasonably practicable and legally permitted, we will provide notice and an opportunity to address the issue.

Upon expiry or termination, each party must comply with applicable return, deletion, payment, confidentiality, and transition obligations set out in the relevant agreement. Provisions intended by their nature to survive termination will continue to apply.

17. Governing law and dispute resolution

The governing law, forum, and dispute-resolution process will be those stated in the applicable signed agreement. For website use not covered by a separate agreement, the parties should resolve disputes through good-faith discussions first, without limiting either party’s right to seek relief available under applicable law.

The correct contracting entity, governing law, jurisdiction, and dispute-resolution wording must be confirmed by Distinct Infotech Solutions before this page is published. This template intentionally does not nominate a specific court or legal regime.

18. Changes to these Terms

We may update these Terms from time to time. The latest version will be published on this page with a revised effective date. Changes will apply from the stated effective date, subject to applicable law and any notice or consent requirements in a signed agreement.

Where a change materially affects a contracted Service, the applicable Customer agreement will govern how that change is notified and accepted. Continued use of the website after updated website terms take effect may indicate acceptance to the extent permitted by law.

19. General provisions

Entire agreement and priority

These Terms and any documents expressly incorporated into them govern website use. A signed customer agreement, licence, statement of work, data-processing agreement, or product-specific terms will take priority for the Services it covers if there is a conflict.

Severability

If a provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

No waiver

A failure or delay in exercising a right does not waive that right.

Assignment

Neither party may assign rights or obligations under a signed agreement except as allowed by that agreement or applicable law.

Force majeure

Neither party will be responsible for delay caused by events beyond its reasonable control, subject to applicable law and any express contractual obligations.

Relationship of the parties

These Terms do not create a partnership, joint venture, employment, agency, or fiduciary relationship between the parties.

20. Contact information

For questions about these Terms, website access, or a potential legal concern, contact Distinct Infotech Solutions using the company contact details below. For contractual or data-protection notices, use the notice procedure and contact person stated in your signed agreement where applicable.

Document version 1.0 · Effective date: 26 October 2026 · Prepared as a draft for company review.