Distinct Infotech Solutions ("DIS", "we", "our", or "us") builds software for the global remittance, payroll, and financial-compliance industry. Trust is core to how we operate — this policy explains, in plain language, what information we collect through our website and products, why we collect it, and the choices you have.
Introduction
This Privacy Policy applies to distinctinfotech.com and to the DIS products and services referenced on it, including our remittance, exchange-house, and payroll compliance platforms (such as CASMEX and related solutions). It describes how we handle information belonging to visitors, prospective clients, partners, and authorised users of our platforms.
By using our website or engaging with our products, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use our website or services.
Information We Collect
We collect information in two broad categories: information you provide directly, and information collected automatically as you interact with our website and platforms.
Information You Provide
Name, business email, company name, job title, and phone number when you submit a contact form, request a demo, apply for a role, or communicate with our team.
Automatically Collected Data
IP address, browser type, device information, referring pages, and general geographic location (country/city), gathered via cookies and standard server logs.
Business & Client Data
When onboarding as a client, we may collect company registration details, authorised contact information, and technical integration details necessary to deliver our platforms.
Platform Usage Data
For authorised users of our software (e.g. CASMEX, payroll, or remittance modules), we process operational data strictly under the terms agreed with the licensing institution.
We do not knowingly collect sensitive personal data (such as government ID numbers or financial account details) through our public website. Any such data processed within our client platforms is governed by the specific data processing agreement in place with that client institution.
How We Use Information
We use the information we collect for the following purposes:
- Responding to inquiries — to reply to demo requests, support tickets, and general questions submitted through our contact channels.
- Improving our website and products — to understand how visitors use our site and to refine functionality, content, and performance.
- Recruitment — to evaluate applications submitted through our careers page.
- Security and fraud prevention — to detect, investigate, and prevent unauthorised access or misuse of our website and platforms.
- Legal and regulatory compliance — to meet obligations under applicable law, including financial-sector recordkeeping requirements relevant to our clients' industries.
We do not sell personal information to third parties, and we do not use client platform data for advertising purposes.
Sharing & Disclosure
We share information only in the following limited circumstances:
- Service providers — trusted vendors who support hosting, analytics, email delivery, or security, bound by confidentiality obligations.
- Legal requirements — where disclosure is required to comply with a legal obligation, enforce our agreements, or protect the rights, property, or safety of DIS, our clients, or others.
- Business transfers — in connection with a merger, acquisition, or sale of assets, where information may be transferred as part of that transaction, subject to this policy.
- With your consent — in any other case where you have explicitly agreed to the sharing of your information.
Data Security
Given our work in financial technology, security is treated as a first-class requirement rather than an afterthought. We apply industry-standard administrative, technical, and physical safeguards — including encryption in transit, access controls, and regular security reviews — to protect information against unauthorised access, alteration, disclosure, or destruction.
No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security, and we encourage users to take reasonable precautions when sharing information online.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to support core functionality and to understand site performance.
Strictly Necessary Cookies
Required for the website to function correctly (e.g. remembering your cookie preferences). These cannot be disabled without affecting site functionality.
Analytics Cookies
Help us understand how visitors interact with our website, so we can improve navigation and content. These are used only in aggregate, non-identifying form.
You can control or disable cookies through your browser settings at any time. Disabling certain cookies may affect parts of the site's functionality.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including satisfying any legal, accounting, or reporting requirements. Client platform data is retained in accordance with the retention terms agreed in the relevant service agreement, which may reflect financial-sector regulatory recordkeeping obligations.
Your Rights & Choices
Depending on your location, you may have rights regarding your personal information, including the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal retention requirements
- Object to or restrict certain processing of your information
- Withdraw consent, where processing is based on consent
To exercise any of these rights, please contact us using the details in the Contact Us section below. We will respond within a reasonable timeframe and in accordance with applicable law.
International Transfers
As a company operating across the Middle East, Africa, Europe, and Asia, information may be processed or stored in countries other than your own, including the United Arab Emirates and India. Where we transfer information internationally, we take steps to ensure it receives an adequate level of protection consistent with this policy and applicable law.
Children's Privacy
Our website and services are directed at businesses and professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
Third-Party Links
Our website may contain links to third-party websites, including client, partner, or social media pages. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policy of any third-party site you visit.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have questions, comments, or concerns about this Privacy Policy or how we handle your information, our team is happy to help.